Análise da aplicabilidade de indicadores nos processos operacionais logísticos: caso de gestão em um departamento metalúrgico

Abstract

This study aims to analyze the applicability of Key Performance Indicator (KPIs) in the logistics processes of a metallurgical industry, highlighting their relevance to operational management and the efficiency of supply chain activities. Using a qualitative approach based on documentary analysis and practical observation, the research investigates how indicators such as the Average Vehicle Dwell Time (TMPV) and the Schedule Adherence Index contribute to identifying bottlenecks and improving logistics flows. The results show that, although indicators are essential tools for controlling and monitoring operations, there are still limitations related to manual data collection and lack of information standardization, which affect the accuracy of analyses and managerial decisions. Therefore, it is recommended to strengthen the integration between management systems and the automation of data collection processes, as well as to invest continuously in staff training. It is concluded that indicator-driven management, combined with digitalization and visual analysis through dashboards, represents a significant advancement toward modernization and competitiveness in the metallurgical industry