A capacitação do servidor na gestão e fiscalização de contratos de obras públicas na Universidade Federal de Juiz de Fora, Campus Governador Valadares: estudo e proposição

Abstract

Research objective: To analyze knowledge demands and categorize the challenges faced by civil servants in the management and inspection of public works contracts at the Advanced Campus of Governador Valadares of the Federal University of Juiz de Fora (UFJF-GV), proposing a continuous training instrument to resolve institutional bottlenecks. Theoretical framework: The study falls within Public Administration and Public Policies. The theoretical contribution correlates the new principles of public governance in bidding (Law No. 14,133/2021) with knowledge management theory and instructional design (ADDIE model and Digital Storytelling), consolidating corporate education as a risk mitigation tool. Methodology: Applied, descriptive, and qualitative research, characterized as a case study. The data, obtained via questionnaires applied to construction managers and inspectors, were processed using Bardin's Content Analysis technique and triangulated with documentary analysis. Results: It was found that the team operates based on empiricism ("learning by doing"), without prior institutional support for training. The geographical distance from the headquarters intensifies operational overload, legal-administrative insecurity in the application of sanctions, and the lack of standardization in the procedures of the Electronic Information System (SEI). Originality / Relevance: The research is relevant for diagnosing the problem from the perspective of those who execute the contract in an advanced campus (with its own logistical challenges) and for transforming daily difficulties into a customized curriculum, proposal, or pedagogical solution. Practical contributions (impact): A self-instructional course (MOOC) with four learning units was developed as a Technical-Technological Product (PTT). There is an organizational and practical impact with the adoption of the tool in the institutional Moodle, which standardizes SEI procedures, promotes legal security for civil servants, and strengthens administrative efficiency in UFJF-GV's construction projects.