Ações de Monitoramento e avaliação na Política de Assistência Estudantil da Universidade Federal de Juiz de Fora

Abstract

This dissertation was developed within the framework of the Professional Master's Program in Education Management and Evaluation, offered by the Center for Public Policies and Education Evaluation at the Federal University of Juiz de Fora (CAEd/UFJF). The study aimed to analyze the challenges related to the evaluation and monitoring of the student assistance policy at UFJF. The central research question guiding the study was: what are the main obstacles to the effective evaluation and monitoring of this policy at the Federal University of Juiz de Fora?To address this question, the general objective was to propose strategies to improve the evaluation and monitoring actions of student assistance at UFJF. Specifically, the study sought to: describe the National Student Assistance Program (PNAES) and UFJF’s student assistance policy; analyze the challenges in implementing effective monitoring and evaluation mechanisms; and suggest actions to enhance these processes.The research adopted a qualitative methodological approach, combining document analysis based on regulations, ordinances, legislation, and reports from the Office of Student Assistance and Inclusive Education (PROAE) with interviews conducted with staff responsible for the student assistance policy at UFJF and managers from other Federal Higher Education Institutions (IFES) in Minas Gerais. The interviews were conducted remotely via Google Meet.The results highlighted challenges such as the lack of an integrated system for collecting and analyzing students' socioeconomic data, insufficient human and financial resources, difficulties in coordinating between the Juiz de Fora and Governador Valadares campuses, and the low awareness within the academic community regarding the importance of student assistance. Additionally, the study identified the absence of a consolidated evaluation of the impacts of the implemented actions, which represents a significant limitation for improving the policy. Based on these findings, an Educational Action Plan (PAE) was developed, containing proposals to support the development of strategies for more efficient management and to enhance the positive impacts of the student assistance policy at UFJF.