Aprimoramento da gestão de pessoal na Superintendência Regional de Ensino de Pará de Minas: desafios e estratégias para reduzir o retrabalho administrativo

Abstract

This study investigated the occurrence and manifestations of rework observed in the Personal Management Sector of the Regional Superintendence of education of Pará de Minas (SER Pará de Minas), especially in the processes of hiring employees, in personnel management, and in the operationalization of the Personnel Control System (SYSADP). The research sought to answer why insonsistencies and corrections persist in administrative processes related to personnel management, even with the provision of training and guidance to school units. The objective was to analyze how the Human Resources Management Sector of the SER (Regional Education Superintendency) of Pará de Minas can improve its training and technical support strategies, aiming to reduce administrative rework and improve human resource management. To achieve this goal, the main challenges faced by school principals and staff in personnel management were identified, the effedtiveness of the training strategies offered by the Regional Education Superintendency (SER) was analysed, and actions aimed at improving administrative processes were proposed. The study was based on the frameworks of Human Resource Management, Knowledge Management, and Process Management. A qualitative approach was adopted, using bibliographic research, document analysis, and semi-structured interviews conducted with school principals, administrative staff from the Personnel Management and Payroll sectors of the Regional Education Superintendency (SRE). The results showed that administrative rework is associated with employee turnover, to the fragility of transfer processes and preservation of institucional knowledge, to the predominance of reactive capabilities, to work overload and limitations in process flows and the SYSADP system. It was found that the inconsistencies observed do not stem exclusively from individual failures or lack of training, but from the combination of structural factors related to people management, knowledge management, and process management. As a result of the research, an Educational Action Plan was developed aimed at strengthening training strategies, organizational memory, and mechanisms for preventing failures in administrative processes. It is concluded that the sustainable reduction of rework requires integrated actions that promote organizational learning, knowledge sharing and improvement of personnel management processes.