A evolução da NBR 15575 e sua influência na qualidade habitacional no pós-obra: um estudo de caso a partir de registros de assistência técnica

Abstract

This dissertation analyzes the influence of ABNT NBR 15575 on the quality of social housing, with a focus on building performance in the post-construction phase. It discusses the evolution of performance requirements and their application throughout the building life cycle, considering the stages of design, construction, use, and maintenance. The adopted methodology combines narrative and systematic literature reviews with a case study conducted at a large construction company located in Juiz de Fora, Minas Gerais, Brazil. The research seeks to understand how NBR 15575 has been incorporated throughout the production process and which technical, regulatory, and institutional factors influence the user experience in the postoccupancy phase, particularly with regard to objective manifestations of use and performance recorded institutionally. The study contributes to deepening the discussion on the relationship between performance standards, quality culture, and performance in use in social housing, highlighting advances, limitations, and challenges in the consolidation of NBR 15575 within the context of Brazilian housing production.