A gestão do processo de análise e emissão de certidões de tempo de contribuição na superintendência regional de ensino de Januária: uma proposta de aprimoramento

Abstract

This research was conducted within the Divisão de Gestão de Pessoal (DIVGEP), which is part of the Diretoria de Pessoal (DIPE) of the Superintendência Regional de Ensino (SRE) de Januária, under the Secretaria de Estado de Educação de Minas Gerais (SEE-MG). DIVGEP is responsible for managing and guiding the organization of the personnel framework. One of its responsibilities is issuing contribution time certificates (CTC), an activity that constitutes the focus of this dissertation. A preliminary survey that motivated this research revealed a significant service demand in the sector, particularly regarding the analysis and issuance of CTCs. It was found that there is no information management system capable of ensuring public access to information and tracking the progress of various requests by interested parties. The right to this certificate is a prerogative of former employees or those under temporary contracts who wish to request benefits from another entity. The central research question guiding this study was: "How can the process of issuing and analyzing contribution time certificates at the Superintendência Regional de Ensino de Januária be optimized?" This investigation aimed to propose improvements to the analyzed process. To this end, the study described the process of issuing and analyzing contribution time certificates at the Superintendência Regional de Ensino de Januária, highlighting its stages, procedures, applicable regulations, and technological resources used. Subsequently, actions were proposed to optimize the analysis of requests received by the division. The adopted methodology was qualitative and applied, structured as a case study. Data collection was based on documentary, bibliographic, and field research. The latter was conducted through questionnaires administered to employees involved in the activities. Ultimately, a plan is proposed that has the potential to improve the issuance process and facilitate the workflow of the responsible teams.